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PRO Session (ProductWorld): How to Use AI to Unlock Ideal Enterprise Customer Experience
Thursday February 13, 2025 10:30am - 10:55am PST
ProductWorld Main Stage
Mahesh Chayel, Meta, Product Management Lead

Product managers face numerous challenges in delivering a seamless customer experience for enterprises, including managing complex product portfolios, personalizing experiences at scale, maintaining consistency across channels, and proactively resolving issues. They struggle with efficient knowledge management, handling high volumes of inquiries, understanding customer sentiment, and reducing churn. To address these challenges, enterprises must streamline onboarding processes, provide multilingual support, and strike a balance between automation and human touch. Continuous improvement is also crucial to meet evolving customer needs.

In this session, I will share how by leveraging AI technologies, PMs can enhance their customer experience, leading to increased satisfaction, loyalty, and business growth.
Speakers
avatar for Mahesh Chayel

Mahesh Chayel

Product Management Lead, Meta
Mahesh Chayel is a distinguished product leader and AI innovator with a remarkable track record of scaling AI-powered B2B products across multiple industries. As the current Product Management Lead at Meta, Mahesh spearheads the development of AI-driven Creative Automation, a multi-billion... Read More →
Thursday February 13, 2025 10:30am - 10:55am PST
ProductWorld Main Stage
  ProductWorld

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