DeveloperWeek 2025

Nimisha Sharath, Uber, Senior Product Manager

Recall those AI-infused products that stumbled in the wild? They caused rollbacks, discontinuations, and hefty financial losses for companies. Nimisha, having crafted and launched numerous ML/AI products across organizations, shares her battle-tested blueprint to launch successful AI products that scale.

From product discovery to legal considerations, metrics, AB testing, GTM, and model quality maintenance, she guides you toward creating AI products that truly endure.

Andrew Schall, ServiceNow, UX Research Leader & Strategist

Allowing organizational fortunetellers to create a future state vision of a journey map is risky because their projections are often based on speculation, intuition, and vague aspirations rather than concrete data and a deep understanding of the current state.

The journey from the current state to the optimal future state can be envisioned as constructing a long metaphorical bridge. This bridge is supported by various foundational pillars, each representing a critical aspect of the progression. These pillars provide the necessary support for incremental solutions to realize the optimal future state.

In this session, you will delve into envisioning an ideal user experience by creating a future state journey map. You will learn how to ground your future state journey map in current realities based on data and user research, ensuring that solutions are practical, actionable, and directly address identified pain points. By following this structured, evidence-based methodology, organizations can successfully navigate the journey from the current state to the future state, building a robust bridge to support ongoing progress, innovation, and adaptation.